Along with your list of changes, spend some time working with the people in your company who use the website the most. Ask them what they like and don’t like about the site. Ask them if they have encountered any functionality problems or concerns. I personally would not base my opinions on what friends and relatives say about the website — they may have a slightly biased view. I would be more concerned with the employees who have handled the tech support for the site, as they may have the most insight about the concerns of your website visitors.

Weeks in advance, start putting together a complete list of items to be fixed or updated with a clear and complete explanation of the problem and/or required changes.

At this time you should start compiling information for your Web designers to work with. Not having the proper information together when the process begins can cause major delays in the redesign process. Take a close look at all pages in your site for any outdated information. Having the essential elements together when the process begins should make the entire process smoother.

I have had many clients take months to give me needed information for completion of a website. By the time we get back to the redesign there can be mass confusion on what has been done and what is left to do because everyone has been away from the project for so long. My recommendation is to plan ahead so this does not happen to your project.

1. New pictures/images
2. New products
3. Updates in contact information
4. Privacy policy updates
5. Terms and conditions updates
6. Text for any new pages
7. Changes in payments or shipping
8. Requirements for new shopping cart

Many website owners and e-tailers look to add new shopping cart systems to streamline the buying process. It’s important to list all of the requirements that you expect from the new system. There are many choices of shopping carts so make sure the one you choose will fulfill your needs.

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